Privacy policy
Last updated: 23 April 2026. Australian audience.
This policy explains how Zapit Pest & Termite Control Melbourne(“we”, “us”) handles personal information. By using our website or services, you agree to this policy as updated from time to time.
Information collection
We may collect information you provide directly (such as your name, phone number, email address, property address, and details about your pest issue) when you request a quote, book a service, contact us, or use our website forms. We may also collect limited technical data (such as browser type, device type, and general location derived from IP) to keep our website secure and improve performance. We only collect what is reasonable for providing pest control services, responding to enquiries, and meeting legal obligations.
Use of information
Information is used to provide and schedule services, prepare quotes, communicate about your booking, process payments where applicable, maintain safety at your property, send service-related messages, improve our operations, and comply with regulatory or insurance requirements. Marketing communications, if any, will be sent only in line with applicable law and your preferences.
Data protection
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. This includes access controls, secure service providers where used, and staff training. No online transmission is fully risk-free; if you have concerns, contact us using the details below.
Third-party services
We may use third-party tools for website hosting, analytics, email delivery, and online booking (for example Square for appointments). Those providers may process data on our behalf under their terms and privacy practices. We recommend reviewing their policies when you use their interfaces.
Your rights
Under the Privacy Act 1988 (Cth) and other applicable law, you may request access to or correction of your personal information, or raise a concern about how we handle it. We will respond within a reasonable time. You may also complain to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
Contact
For privacy questions, access or correction requests, or complaints, contact us:
- Business: Zapit Pest & Termite Control Melbourne
- Email: info@zapitpestmelbourne.com.au
- Address: 80 Porter Rd, Heidelberg Heights VIC 3081, Australia
- Phone: 9126 0555
